Matt Rocco – President and CEO

Etech Global Services

Etech Global Services

Customer Contact Week (CCW) Nashville

NACOGDOCHES, TEXAS, USA, October 18, 2022 / — Etech Global Services wrapped up another successful workshop during Customer Contact Week Nashville where the team discussed different ways to effectively use data to deliver improved agent and customer experiences. It was a highly interactive and information-driven week at Customer Contact Week (CCW) in Nashville.

During Etech’s workshop titled “Data-Driven Humans: The Synergy of Culture and Data”, attendees learned why to adopt a data-driven culture and, when used effectively, how data can transform your Agent and Customer experiences.

Throughout the week, attendees discussed one-on-one with our Etech industry experts:

How to derive actionable insights from data

How to leverage a data-driven culture to drive agent and customer retention

How to eliminate silos

Proven techniques to improve contact center agility, conversion, customer and agent experience

· What analytics tools are essential to contact center success?

“For two decades now, Etech has been consistently helping companies create impact on their customer and agent experiences using the power of data analytics. The responses we received from our customers have inspired us to share knowledge with the customer experience industry and help provide companies with the right CX technology and tools. Customer Contact Week is one of our avenues to share knowledge and expertise to help grow the customer experience industry. We were touched by the overwhelming response to our session at CCW Nashville. I am proud of our team and the difference they make for so many of our customers and future customers,” said Matt Rocco, President and CEO of Etech.

To learn more about Etech’s capabilities and CX industry contributions, visit their website or simply schedule a call.

Veronique Chimney
Etech Global Services
+1 936-371-2640
write to us here

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